Medi Kids Care Line

As a valued Kids SuperClub parent you have access to our free 24 hour 7 days a week medical advice line.
You will have all your child related medical questions answered by medical professionals.

All you need to do is call 0861 534 529
*Outside South Africa dial +27 11 991 8347

This service offers:

1. Access to qualified nurse is just a phone call away

A Personal Health Advisor is a healthcare service providing unlimited access to qualified nurses 24 hours a day 7 days a week. 

Benefits for you

  • Your Personal Health Advisor:
  • Can provide emergency medical advice and trauma counselling.
  • Will assess your symptoms and refer you to the most appropriate healthcare professional.
  • Is knowledgeable on all aspects of healthcare and may suggest home care remedies with scheduled follow-up assessment calls, if required.
  • Can explain medical terms, results of tests and provide information relating to any medication you may be taking.
  • Provides counselling for chronic ailments and diseases, minimising the impact of these conditions on your daily life.
  • Provides telephonic trauma debriefing and may refer you to a trauma counsellor.

You also have access to a pre-recorded audio library, should you require information on a topic that you would rather not discuss with a nurse directly.

2. Access to an independent national network of at least 5,000 emergency medical personnel ready to respond to your call.

In the event of a medical emergency, Europ Assistance SA can be contacted 24 hours a day to arrange emergency medical assistance and transportation.

Benefits for you

  • 24-hour emergency advice and assistance call centre.
  • Immediate dispatch of emergency medical services in order to provide life saving assistance.
  • Emergency transportation by air or road ambulance.
  • Following an accident the member’s children are transported to a place of safety.
  • Repatriation / return of mortal remains in the event of a death as a result of a medical emergency.
  • Access to non-emergency medical transportation, at member’s own cost.


  • Simply dial *130*3272*08#
  • Press 2 for any medical emergency only and medical assistance and transportation will be arranged
  • Press 3 to speak to a qualified nurse 24 hours a day 7 days a week

Please note terms and conditions apply. Click here for more.

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